Refund and Returns Policy

Returns and Refunds

If you are not entirely satisfied with your product, then we operate a 30-Day Money Back Guarantee with free returns.
On the rare occasion your product isn’t quite what you were expecting, then please email including:

  • Order Reference Number
  • Name of the item you would like to return
  • Reason for returning
As soon as we have received your returned item we will process your refund, and this can take up to 5 business days before the refund is complete.

Free returns for UK orders only.

If you still have questions, please don’t hesitate to get in touch with us at

Folk Soap