Returns and Refunds
If you are not entirely satisfied with your product, then we operate a 30-Day Money Back Guarantee with free returns.
On the rare occasion your product isn’t quite what you were expecting, then please email contact@folksoap.co.uk including:
Please check the ingredients list before purchasing, we cannot accept returns if you have an allergy to an ingredient after your purchase
- Order Reference Number
- Name of the item you would like to return
- Reason for returning
Method and fees
Method
By post, In store
Return label
Download and print, Free
Restocking fees
No cost
Refund processing time
9 days
As soon as we have received your returned item we will process your refund, and this can take up to 9 business days before the refund is complete.
Free returns for UK orders only.
If for any reason you make a mistake on the postage address, you will be responsible for the cost of reposting
If you still have questions, please don’t hesitate to get in touch with us at contact@folksoap.co.uk