Shipping & Policies

Processing time:

The time I need to prepare an order for shipping is one day from order and two days in postage system.

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply.
I cannot be responsible for delays due to customs.

Payment options

Securely Pay with your credit card via Stripe.

Secure options: PayPal
  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
FolkSoap keeps your payment information secure.
FolkSoap never receives your credit card information, this information is handled by the payment gateway PayPal and Stripe Credit/Debit card payments .
Your information is safe and secure – these and this website is protected by the highest levels of data encryption.

Shipping Cost

The cost of standard shipping is based on weight and will be calculated and shown in your shopping basket before checkout: each bar of soap is approx 170g

Standard UK shipping:
£3.00 – 0 kg  up to  2 kg
£6.00 – 2 kg up to 4 kg
£9.25 – 4 kg up to 6 kg
£12.50 – 6 kg up to 8 kg
£15.00 – 8 kg up to 10 kg

Standard International Shipping:
£3.85 – 0g up to 250g
£5.70 – 250g up to  500g
£7.10  – 500g up to 750g
£8.50 – 750g up to 1000g
£9.75 – 1000g up to 1250g
£11.00 – 1250g up to 1500g
£12.20 – 1500g up to 1750g
£13.35 – 1750g up to 2000g

Please contact me for other options not listed:

I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Please contact me if you have any problems with your order.

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalised orders
  • Buyers are responsible for return shipping costs.