Delivery Policy – Folk Soap
Order Processing Time
All orders are processed within 1 working day. Once dispatched, UK orders typically take approximately 2 working days to arrive via the postal system.
Estimated total delivery time (UK): 2–4 working days from order.
Please note that delivery times are estimates and may vary during busy periods, postal delays, or holidays.
UK Delivery Costs
Shipping costs are calculated based on order weight and will be shown at checkout.
Standard UK Shipping Rates:
- Up to 2 kg — £4.20
- 2 kg to 5 kg — £6.90
- 5 kg to 10 kg — £9.70
- 10 kg to 20 kg — £15.40
Free UK delivery is available on orders over £50.
International Delivery
We ship worldwide. International shipping costs vary depending on destination and parcel weight. Customers outside the UK may be responsible for customs fees or import taxes.
Estimated delivery times:
- Europe: 3–7 working days
- Rest of World: 5–14 working days
(Customs delays may occasionally occur and are outside our control.)
Delivery Information
- Orders are shipped via standard postal services.
- Shipping costs are calculated automatically at checkout.
- Please ensure your delivery address is correct before placing your order.
- We are not responsible for delays caused by postal services or customs.
Returns & Delivery Issues
If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at contact@folksoap.co.uk and we will be happy to help.
We offer a 30-day money-back guarantee and free UK returns on unused items.
If you have any delivery questions, please contact us:
Email: contact@folksoap.co.uk