Frequently Asked Questions (FAQ)

General Information

  • What is Folk Soap?
    Folk Soap is a handcrafted, all-natural soap made from high-quality ingredients. Our soaps are designed to nourish your skin and provide a luxurious bathing experience.
  • Where is Folk Soap made?
    Folk Soap is proudly made in small batches in our artisan workshop in South Wales, ensuring each bar is crafted with care and attention to detail.

Ingredients and Benefits

  • What ingredients are used in Folk Soap?
    We use natural ingredients such as olive oil, coconut oil, shea butter, essential oils, and various botanicals. Each ingredient is chosen for its beneficial properties for the skin.
  • Are your soaps organic?
    While not all of our ingredients are certified organic, we prioritise sourcing the highest quality, natural ingredients available.

Usage and Storage

  • How should I store my Soap?
    To extend the life of your soap, store it in a cool, dry place when not in use. Use a soap dish that allows for proper drainage to prevent the soap from becoming soggy.
  • Can I use Folk Soap on my face?
    Yes, Folk Soap is gentle enough to be used on the face. However, we recommend testing a small area first to ensure there are no sensitivities to the essential oils or other ingredients.
  • How long does a bar of  Soap last?
    The longevity of a bar depends on usage and storage conditions. On average, a bar of Folk Soap lasts between 4 to 6 weeks with daily use.

Purchasing and Shipping

  • Do you offer international shipping?
    Yes, we ship our products worldwide. Shipping costs and delivery times will vary based on the destination.
  • What is your return policy?
    If you are not satisfied with your purchase, please contact us within 60 days of receiving your order. We offer refunds or exchanges on unused and unopened products.

Special Requests and Custom Orders

  • Can I request a custom soap blend?
    Yes, we offer custom soap blends for special occasions, gifts, or personal preferences. Please contact us directly to discuss your requirements and pricing.
  • Do you offer wholesale pricing for bulk orders?
    Yes, we provide wholesale pricing for bulk orders. Please reach out to us for more details and to discuss your needs.

Contact Information

  • How can I contact Folk Soap for more information?
    You can reach us via email at contact@folksoap.com or by phone at (+44) 1639 865007.  Additionally, you can fill out the contact form on our website, and we will get back to you as soon as possible.

Thank you for choosing Folk Soap! We are dedicated to providing you with the best natural soap experience. If you have any further questions, please do not hesitate to contact us.

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